Project Intel
| Scope: | End-to-End Implementation and Customization |
|---|---|
| Focus: | Smart Scheduling and Work Order Management |
| End Customer: | Domestic / Commercial |
| Industry: | Retail |
| Solution: | Salesforce Field Service Lightning Customization |
An American retail chain that provides best-in-class pet-care products and services. The company’s wide range of services includes dog grooming and training, cat and dog boarding facilities, and daycare delivered by associates at over 1500 branches nationwide.
The company was looking for a robust infrastructure system that could scale with its specific scheduling needs and incorporate a range of other customer-facing functions, including pricing. Asperii was approached to build a comprehensive, customized, and cost-effective solution on Salesforce, customized to meet the needs of its associates and customers, and intuitive enough to enable them to achieve their goals in as few clicks as possible.
Our Solution Components Include:
Before implementing Salesforce Field Service, the company collaborated with Asperii to customize the platform in a co-development project based on the company’s detailed requirements and scope.
Asperii then created a custom-built UI, together with the necessary backend infrastructure development and configuration on top of FSL, that incorporated the following elements:
1. Customer and employee-facing appointment booking
2. Associate management
3. Administration models (for admins to access the system)
Asperii also built multiple front-end applications from scratch for use by different users, accessible both via an associate web UI through a web browser and a mobile UI via a dedicated mobile application running on Apple tablets.
Finally, Asperii carried out system integrations with multiple existing the company’s endpoints, including:
In the first 6-month rollout phase, the system had been implemented across the company’s grooming services, which accounts for 80% of the company’s revenues. During this phase, Asperii continued to implement enhancements as it prepares to embark on the design for the company’s pet hotel and dog training business lines. Once completed, all three business lines, with their different needs, will be covered by one, unified system.
Asperii built custom UI and multiple front-end applications for the company. Moreover, we integrated Field Service Lightning with existing systems to deliver personalized and smarter customer service. The scheduling and pricing system was customized to assist field service workers with intelligent scheduling to manage concurrent booking, price changes, seasonal discounts, and coupons seamlessly.
