Work time at customer sites
Travel time
Fuel usage
Labor costs per work
Supervisors’ time onsite
Office visits by field teams
Project Intel
| Scope: | End-to-End Implementation |
|---|---|
| Focus: | Scheduling |
| End Customer: | Domestic / Commercial |
| Industry: | Managed Services |
| Solution: | Salesforce Field Service Lightning |
| Customization: | Proof of Service Module |
JustAsk Estate Services is a leading facilities management company providing services to over 120,000 homes and institutions in the UK. Services provided: facilities management services such as cleaning services, grounds maintenance, security and concierge services, waking watch fire services and environmental services including pest control and tree works.
Prior to contacting Apserii, JustAsk used a manual scheme for schedule planning. Schedules were then uploaded to the system for an entire year and needed a developer to apply changes, often after they already occurred. Failed sites were reported on the end of each day, too late to affect in real-time, and there was no GANTT visibility for service completion.
As JustAsk initiated a strategic business expansion, they realized they needed a Field Service Management solution that is scalable and could manage and optimized the automated scheduling and routing of and expanding team of field personnel.
Asperii acted as the lead for the FSL implementation project, working closely with JustAsk’s management team.
After conducting a three-day requirements workshop with the JustAsk to fully understand the company’s field operation and unique needs, we conducted an in-depth analysis of the existing solution and performance. The result of all this was a comprehensive solution description and Field Service Lightning implementation guidelines.
Asperii designed for JustAsk a custom “Proof of Service” module. The module allows field personnel to report back in real-time with a photographic proof of service completed. The module was designed to enhance the customer experience by providing immediate confirmation of a job well done.
