Customer Success

Customer Success Engineer

New York

We are looking for a Customer Success Engineer to manage the post-sales relationship with assigned accounts, building customer loyalty, satisfaction, assuring business continuity, providing the best technical insights and achieving the company’s growth objectives.

The Customer Success Engineer should be proactive and forward thinking. The ideal candidate would have a strong interest in both technology and business and must be comfortable in a customer-facing position.

By establishing close working relationship with customers and field engineers, our CSMs demonstrate the ability to listen and analyze business and technical problems and translate them into Asperii solutions aligning with the customers' business goals.

As our Customer Success Engineer, you will own the relationships and happiness of Asperii customers. You will be responsible for helping customers derive the value they seek from their solutions.

Responsibilities:

  • Be in charge of the day to day Support operation by monitoring the Support queues, triage incoming cases and resolve critical production issues.
  • Provide Technical Consultation to Asperii’s clients, perform minor enhancements and change-requests in order to ensure business continuity.
  • Be the focal point for our customers every need and become their trusted advisor by deeply understanding their business and aligning their needs with our solutions.
  • Establish and maintain customer satisfaction across accounts through planning, proactive communications and performance measurement.
  • Conduct regular briefings on accounts status to senior management.
  • Increase the company’s revenue by implementing enhancements to customers’ solutions.

Required Skills and Qualifications:

  • B.Sc in Industrial Engineering or Information systems
  • 1-2 years of demonstrated technical or SaaS software customer success / customer support / consulting experience
  • Tech Savvy
  • Quick learner and positive attitude
  • Ability to maintain excellent colleague and customer relationships
  • Excellent English

About Us

Asperii is a young and dynamic company that provides consulting, development, and execution services to leading technological companies.

Asperii is trusted partner to some of the world’s largest market leaders, including Salesforce and ClickSoftware. Using these best of breed technologies, we allow organizations to enhance the efficiency of field service organizations. We help customers create next-generation experiences, using the latest cloud technologies.

Our creative-thinking consultants deliver unmatched customer value, by creating actionable strategies, that deliver results quickly, and help organizations adapt to a new experience. We deliver value in days & weeks, not months and years.

Leveraging our expertise, we assist companies in understanding and addressing the unforeseen operational and employee-related challenges; We do that by learning how their business runs and advise on what they need to change in order to maximize their business potential while reducing their cost and increasing their level of service.

Established in 2011 by senior veterans of ClickSoftware and with a proven track record, Asperii is known of building and delivering complex software implementations for dozens of companies in diverse industries around the world.

Asperii is a full service, value-added partner. Our working environment is young, innovative and continuously evolving. The teams combine the work of Development together with Project Consulting to provide cutting-edge solutions for our customers.

Specialties: Field Service Management Solutions, Enterprise Mobility, Scheduling Optimization, Build & Deliver & implement, Mobile Workforce Management, ClickSoftware Implementation, Cloud based Solutions, Field Service Lightning, ShiftExpert & FieldExpert, and Salesforce.