ShiftExpert

Great customer service should not come at the expense of employees, and with ShiftExpert, a Salesforce app powered by ClickSoftware , the two are perfectly balanced. ShiftExpert’s smart engine ensures high demands coverage and customer satisfaction levels, while also considering employee needs.

Smart Shifts Scheduling

Maximize demand coverage, in a cost-effective manner, with ShiftExpert’s intelligent engine. Reduce overtime and increase utilization, to run a more efficient business, with growth opportunities, while maintaining service levels by ensuring the right balance of employees, skills and equipment are available to meet customer needs.

Plan months and weeks ahead, not just days, and use ShiftExpert’s easy-to-configure analytics dashboard to measure business KPIs, and ensure you are on track to see productivity gains.

ShiftExpert can schedule human and non-human resources alike. Shifts, classrooms, laboratories, equipment, and even locational resources, such as assets or studios can be easily scheduled.

Maximize demand coverage, in a cost-effective manner, with ShiftExpert’s intelligent engine. Reduce overtime and increase utilization, to run a more efficient business, with growth opportunities, while maintaining service levels by ensuring the right balance of employees, skills and equipment are available to meet customer needs.

Plan months and weeks ahead, not just days, and use ShiftExpert’s easy-to-configure analytics dashboard to measure business KPIs, and ensure you are on track to see productivity gains.

ShiftExpert can schedule human and non-human resources alike. Shifts, classrooms, laboratories, equipment, and even locational resources, such as assets or studios can be easily scheduled.

Customer and Employee Satisfaction

Delight customers by guarantying their service needs are met in a timely manner. A good shifts roster ensures not just that enough employees are available, but also that the right ones are. With ShiftExpert, employees with an accurate mix of skills will be available, to achieve prompt and successful service delivery.

Empower managers by leveraging their expertise to create shift patterns and templates, and monitor daily operations and business KPIs . With ShiftExpert, managers can review and approve employees’ requests for shift trades, vacations and sick leaves, as well as their timesheets.

Satisfy employees by taking their needs and requests into account. Employees can easily manage schedule preferences, view shifts, apply for vacations or request a shift trade. Employee preferences and requests all play an important part in the creation of the shifts roster, alongside working rules, overtime and breaks regulation and contract details.

Delight customers by guarantying their service needs are met in a timely manner. A good shifts roster ensures not just that enough employees are available, but also that the right ones are. With ShiftExpert, employees with an accurate mix of skills will be available, to achieve prompt and successful service delivery.

Empower managers by leveraging their expertise to create shift patterns and templates, and monitor daily operations and business KPIs . With ShiftExpert, managers can review and approve employees’ requests for shift trades, vacations and sick leaves, as well as their timesheets.

Satisfy employees by taking their needs and requests into account. Employees can easily manage schedule preferences, view shifts, apply for vacations or request a shift trade. Employee preferences and requests all play an important part in the creation of the shifts roster, alongside working rules, overtime and breaks regulation and contract details.

Improved Communication & Visibility

Align all stakeholders in the organization, by publishing shifts across multiple channels – chatter, email, and SMS. With ShiftExpert, both employees and managers have easy access to the work roster, ensuring quality customer service.

Time tracking is made easier with Shift Expert, with quick access to common functions. Employees can easily clock in/out at the beginning and end of their shift, report breaks and monitor time reports approval, via their laptops, mobile phones or even smart watches. Managers are also granted an overview of all their employees’ time reports, and can easily approve or reject them, as needed.

Align all stakeholders in the organization, by publishing shifts across multiple channels – chatter, email, and SMS. With ShiftExpert, both employees and managers have easy access to the work roster, ensuring quality customer service.

Time tracking is made easier with Shift Expert, with quick access to common functions. Employees can easily clock in/out at the beginning and end of their shift, report breaks and monitor time reports approval, via their laptops, mobile phones or even smart watches. Managers are also granted an overview of all their employees’ time reports, and can easily approve or reject them, as needed.

Smart, quick, easy, and clear shifts scheduling