Field Service Edge

A consecutive sixth time Leader in Gartner's Magic Quadrant Field Service Management category, Field Service Edge provides an end-to-end service chain management solution, with a strong focus on mobile workforce scheduling and management.

Field Service Optimization

Deliver high quality service to customers, while controlling costs. Using sophisticated machine learning algorithms and 30+ years of experience in field service management, Field Service Edge creates an optimized schedule, assuring the highest level of service to customers, while minimizing the delivery costs.

The schedule is dynamic and altered automatically to respond to a multitude of real-time alerts, such as weather warnings, traffic holdups, site access problems, cancellations, service visits going long, and more.

Field Service Edge also provides all managerial levels - both in the field, and in the office - with clear visibility of the workforce and daily operation, allowing them to provide mentorship and solve issue in real-time.

Deliver high quality service to customers, while controlling costs. Using sophisticated machine learning algorithms and 30+ years of experience in field service management, Field Service Edge creates an optimized schedule, assuring the highest level of service to customers, while minimizing the delivery costs.

The schedule is dynamic and altered automatically to respond to a multitude of real-time alerts, such as weather warnings, traffic holdups, site access problems, cancellations, service visits going long, and more.

Field Service Edge also provides all managerial levels - both in the field, and in the office - with clear visibility of the workforce and daily operation, allowing them to provide mentorship and solve issue in real-time.

Resource Management

At the cornerstone of a successful service organization is the workforce delivering the service. To predict and regulate its availability is to control both customer satisfaction and costs.

With Field Service Edge, resource capacity planning begins long before the day of delivery, allowing for more control. By analyzing historical data, Field Service Edge determines the expected workload by geography, time and work type - this information can then be used to train or temporarily relocate workers, and to generate a shifts roster.

Meet changing demands, and gain maximum flexibility by outsourcing work in a controlled manner, depending on real-time contractor availability, geography, work type, and more. Get live updates on the day of delivery, as well as post-service feedback, to ensure customer experience is at its best, even when delivery is carried out by contractors.

At the cornerstone of a successful service organization is the workforce delivering the service. To predict and regulate its availability is to control both customer satisfaction and costs.

With Field Service Edge, resource capacity planning begins long before the day of delivery, allowing for more control. By analyzing historical data, Field Service Edge determines the expected workload by geography, time and work type - this information can then be used to train or temporarily relocate workers, and to generate a shifts roster.

Meet changing demands, and gain maximum flexibility by outsourcing work in a controlled manner, depending on real-time contractor availability, geography, work type, and more. Get live updates on the day of delivery, as well as post-service feedback, to ensure customer experience is at its best, even when delivery is carried out by contractors.

Elevated Customer Experience

Boost customer satisfaction and loyalty, with a more convenient, more efficient, more reliable service delivery. With Field Service Edge, customers can choose a preferred service time, based on real-time workforce availability, and provide relevant information ahead of time, in order to increase job completion rates.

Inform and engage customers with multiple bi-directional communication channels, such as seeing mobile worker’s information and location, and providing feedback immediately following the service experience.

Boost customer satisfaction and loyalty, with a more convenient, more efficient, more reliable service delivery. With Field Service Edge, customers can choose a preferred service time, based on real-time workforce availability, and provide relevant information ahead of time, in order to increase job completion rates.

Inform and engage customers with multiple bi-directional communication channels, such as seeing mobile worker’s information and location, and providing feedback immediately following the service experience.

Service Analytics

Some decisions require a bird’s-eye view of an organization, while others call for a closer inspection. With Field Service Edge, you have access to role-specific, real-time analytics, to ensure the right decisions can be taken, at the right time.

Automated reports provide full visibility on the day of delivery, to ensure customer satisfaction is met, while analysis of historic data, provides insight into changing trends. Managers can create on-demand reports, whether they are in the field or in the office, and without additional IT investment. Armed with real business data, organized and presented in a coherent, intelligent manner, it is easy to identify inefficiencies, or analyze the root cause of any anomaly, before it manifests as a business problem.

Some decisions require a bird’s-eye view of an organization, while others call for a closer inspection. With Field Service Edge, you have access to role-specific, real-time analytics, to ensure the right decisions can be taken, at the right time.

Automated reports provide full visibility on the day of delivery, to ensure customer satisfaction is met, while analysis of historic data, provides insight into changing trends. Managers can create on-demand reports, whether they are in the field or in the office, and without additional IT investment. Armed with real business data, organized and presented in a coherent, intelligent manner, it is easy to identify inefficiencies, or analyze the root cause of any anomaly, before it manifests as a business problem.

Exceptional customer service, with improved productivity and efficiency